Last updated: 28/05/2026
Dentistry Care ("we", "us", "our") respects your privacy. This policy explains what information we collect through this website, how we use it, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Dentistry Care
What we collect
When you submit a form, book an appointment, or contact us through this site, we collect:
Name
Phone number
Email address
Any details you share about your dental concerns or treatment interests
Appointment preferences
When you visit the site, we also automatically collect:
IP address and approximate location
Device, browser, and operating system info
Pages visited and how you got here (referral source, ads clicked)
Cookie and pixel data (see "Tracking" below)
Information about your dental health is sensitive information under the Privacy Act. We only collect it where it's reasonably necessary for us to respond to your enquiry or provide care, and we treat it with extra care.
How we use your information
We use your information to:
Contact you about your enquiry or appointment
Provide and improve our dental services
Send you appointment reminders and follow-ups
Send marketing communications about our services (only if you've opted in — you can opt out anytime)
Measure the performance of our advertising and improve our website
Meet our legal and regulatory obligations
Tracking, Cookies, and Meta Pixel
This website uses cookies and tracking pixels, including the Meta (Facebook) Pixel, Google Analytics, and similar tools, to understand how visitors use the site and to measure ad performance.
The Meta Pixel allows us to:
See which ads led you to our site
Build audiences for future ads
Measure conversions (e.g. form submissions, bookings)
Data shared with Meta is hashed where possible and handled under Meta's own privacy terms: https://www.facebook.com/privacy/policy
You can opt out of personalised advertising through your Meta ad preferences, your browser settings, or tools like https://www.youronlinechoices.com.au.
Who we share your information with
We don't sell your personal information. We share it only with:
Service providers who help us run the business — including our CRM and marketing platform (GoHighLevel), email/SMS providers, website host, and advertising platforms (Meta, Google). These providers are contractually required to protect your information and only use it to deliver services to us.
Healthcare providers involved in your care (e.g. specialists we refer you to), with your consent.
Government or regulatory bodies where required by law.
Some of these providers store data overseas (e.g. in the United States). By submitting your information, you consent to this transfer. We take reasonable steps to make sure your information is handled in line with the APPs.
How we store and protect your information
Your information is stored in secure, password-protected systems with reasonable technical and organisational safeguards. We retain it only as long as needed for the purposes above or as required by law (dental records have specific retention requirements under Australian health regulations).
Your rights
Under the Privacy Act, you can:
Access the personal information we hold about you
Correct anything that's inaccurate or out of date
Withdraw consent for marketing at any time (reply STOP to texts, click unsubscribe in emails, or contact us)
Make a complaint if you believe we've mishandled your information
To exercise any of these rights, email us at [email protected]
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Children
This site isn't directed at children under 16. If a parent or guardian is enquiring on behalf of a minor, we collect that information from the parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date at the top.
Contact us
Questions or requests about your privacy?
Dentistry Care
Phone: +61297427202